CHAPTER-1. OFFICE NATURE & FUNCTIONS, CHAPTER-2. OFFICE MANAGEMENT, CHAPTER-3. SCIENTIFIC MANAGEMENT, CHAPTER -4. ORGANISATION STRUCTURE, CHAPTER-5. MANAGEMENT BY OBJECTIVES, CHAPTER-6. DELEGATION OF AUTHORITY, CHAPTER-7. CENTRALIZATION AND DECENTRALIZATION, CHAPTER-8. OFFICE ENVIRONMENT, CHAPTER-9. FATIGUE IN THE OFFICE, CHAPTER-10. REDUNDANCY MANAGEMENT, CHAPTER-11. OFFICE FIRNITURE & FURNISHINGS, CHAPTER-12. BREAK EVEN ANALYSIS, CHAPTER-13. GOOD HOUSEKEEPING, CHAPTER-14. OFFICE ACCOMMODATION & LAYOUT, CHAPTER-15. OFFICE SYSTEM & PROCEDURE, CHAPTER-16. RECORDS MANAGEMENT, CHAPTER-17. FORMS MANAGEMENT & CONTROL, CHAPTER-18. OFFICE MACHINES, CHAPTER-19. OFFICE STATIONERY MANAGEMENT, CHAPTER-20. FILLING AND INDEXING, CHAPTER-21. COMMUNICATION, CHAPTER- 22. OFFICE CORRESPONDENCE AND MAILLING, CHAPTER-23. HUMAN RESOURCE MANAGEMENT, CHAPTER-24. RECRUITMENT, SELECTION & PROMOTION, CHAPTER-25. JOB EVALUTION, CHAPTER-27. PERFORMANCE APPRAISAL, CHAPTER-28. EMPLOYEE MORALE, CHAPTER-29. FRINGE BENEFITS, CHAPTER-30. INCENTIVES & INCENTIVE PLANS, CHAPTER-31. GRIEVANCE, CHAPTER-32. PUBLIC RELATIONS
