1. THE TRANSFORMATIONAL PROCESS MODEL 2. OPERATIONS MANAGEMENT 3. SELECTION AND
DESIGN OF PRODUCT/SERVICES AND NEW PRODUCT DEVELOPMENT, 4. DESIGN OF SERVICES, 5. PLANT LOCATION & LAYOUT, 6. PRODUCTION/OPERATION PLANNING & CONTROL, 7. AGGREATE PLANNING, 8. ROUTING, SCHEDULING, SEQUENCING AND OPERATION CONTROL, 9. MATERIAL MANAGEMENT, 10. QUALITY CONTROL TOOLS, 11. QUALITYASSURANCE & SIX SIGMA, 12. WORK STUDY, MEHTOD STUDY & PROCESS CHARTS, 13. WORK MEASUREMENT, TIME STUDY, WORK SAMPLING, VALUE ENGINEERING, 14. MAINTENANCE & FAILURE ANALYSIS & TPM